Customer Service Policy

Service Purpose
We adhere to the principle of user first, provide professional, efficient and transparent pre-sales and after-sales services for all customers, and ensure that every user can get timely and effective service support during shopping.
Consultation Service
Users can consult product parameters, shipping details, preferential activities, return and refund rules and other related questions through the official contact channel on the website. Our customer service team will provide professional reply and guidance.
Order Service
We provide full-process order service support, including order verification, shipping progress inquiry, order information modification, after-sales problem handling and other services. We will actively follow up abnormal order problems and solve user shopping difficulties.
Service Specification
All customer service behaviors abide by fair and transparent service standards. We will provide truthful product and service information, do not mislead users, and strictly implement the platform’s preferential policies and after-sales commitments.
Feedback & Suggestion
We welcome all users to put forward service feedback and optimization suggestions. We will collect and sort out user opinions continuously, optimize service processes and improve user shopping experience.

Â