Warranty Policy

Warranty Coverage
We provide standard warranty service for all sold kitchen appliances and kitchenware products. The warranty service covers all non-artificial functional failures and quality problems that occur during normal household use in accordance with the product manual.
Warranty Service Content
During the valid warranty period, for products with quality problems that meet the warranty conditions, we provide free maintenance, accessory replacement or corresponding after-sales solution services according to the actual product failure situation, to ensure that users can use the product normally.
Warranty Exclusions
The following situations are not within the scope of free warranty: product damage caused by artificial collision, improper use, unauthorized disassembly and modification, failure caused by non-compliant power supply and use environment, and product wear and tear caused by normal long-term use.
Warranty Application
When users need to apply for warranty service, they can contact our customer service team through the official website channel, provide product order information and failure description, and we will verify and handle the warranty application as soon as possible.
After-Sales Optimization
We always take product quality and user after-sales protection as the core, continuously optimize the warranty service system, and provide reliable quality protection for global users’ shopping choices.

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